Refund and Return Policy
At BOOMBAX.in, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied with your order for any reason, we offer a return policy to help resolve the issue.
- Eligibility for Returns
- If your product arrives damaged or defective, you must contact us within 7 days of delivery.
- To request a refund, provide clear photos or videos of the damaged item and its packaging.
- Our team will review your request and guide you through the refund process.
Gift cards or downloadable products
- How to Return an Item
To initiate a return, please contact our customer service team at [support@boombax.in] within the eligible return period.
Provide your order number, the item(s) you wish to return, and a reason for the return.
Our team will guide you through the return process and provide instructions on how to send the items back to us.
- Return Shipping
Customers are responsible for the shipping costs associated with returns unless the item is defective or incorrect.
We recommend using a traceable shipping method for returns, as we cannot guarantee that we will receive the returned item without tracking.
- Refunds
Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
If your return is approved, we will issue a refund to your original payment method within [X] business days.
Please note that shipping fees are non-refundable.
- Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7days of delivery with a description of the issue and photographic evidence.
We will provide a replacement or a full refund for defective or damaged products at no additional cost to you.
- Items Not Eligible for Return
Products that have been opened, used, or tampered with (if applicable).
Any items returned after the eligible return period has passed.
- Contact Us
If you have any questions or need assistance with your return, feel free to reach out to our customer support team at:
Email: support@boombax.in
